FAQ

If the car is ordered for a trip from the airport, the time of arrival according to the schedule is entered in the application (it can be seen on the ticket). Even if there are changes in the schedule, the driver will be able to navigate and determine the delay period, having the original data.

When placing an order for a trip to the airport, you need to calculate the time to call the car in advance: subtract 3 hours for check-in from the hour of departure and add the time required for the journey (it is indicated on the website page). For example, the departure is scheduled for 14-00, and the journey takes 1.5 hours – the car should be ordered at 9-30 in the morning.

To search for a transfer to the desired route, enter the start and end points of the route into the electronic form, indicating the cities in which they are located. If there are no offers of ready-made transfers along the desired route, send an application for an individual transfer. The manager of our company will select a carrier for your route and send detailed information to your e-mail for approval.

The driver has information about the number of the arriving flight in his hands, and he can find out in advance about its delay. In this case, no additional payment for waiting is required, since the driver picks up customers at the right time or waits at the agreed place if the delay is insignificant.

Settlements with the driver after the trip are made in cash in the currency indicated in the voucher (euro), or in local currency, recalculating the amount at the official rate. It is advisable to prepare the required amount in cash in advance so that there are no hitches in the calculation.

At least one day before the transfer, the contact details of the meeting driver will be sent to your email address. If after arrival you cannot find a car with a driver or a meeting point, call or write to him, giving your exact location. In the event of a flight delay or postponement, it is also advisable to inform the driver about this, since data on changes in each flight cannot always be tracked in time.

The driver is most interested in meeting the client, as he receives payment only from completed orders. We guarantee additional control of the presence of the driver at the meeting point. The driver has your phone, and we tell you his contact details.

For a successful meeting, carefully look at the signs of the meeting people when leaving the airport building, do not turn off your cell phone and do not put it away. In the event of a hitch, the driver will call you back. Drivers and companies with whom we cooperate have been engaged in transfer transportation for several years and are responsible for the execution of all orders. Unsuccessful meetings in our practice are extremely rare.

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Most of the “non-meetings” is due to the fact that the driver and the client can not identify each other. If you did not find your driver at the airport, carefully look at the signs of all those who meet again – perhaps the driver was distracted or left during your exit. Wait 15-20 minutes – perhaps there is a difficult situation on the road that does not allow the driver to be distracted and call. If the driver does not show up and call you within 30 minutes from the moment specified as the start of the transfer, use the transfer services at the airport – we will compensate the difference in fare. As payment, you can use your voucher or pay for the trip on the spot and then write to us – we will make a full refund.

At the time of the meeting, the driver will have a sign with your name in his hands. When departing from the airport, the driver waits for the client at the exit from the arrivals area. When departing from the hotel – in the main lobby of the hotel or hotel.

If your flight arrived earlier than the time of the ordered transfer, the driver may not yet be at the meeting point – in the arrivals area. Stand near the exit from the zone and wait for the agreed time. You can call the driver or write a message stating that you have already arrived and are waiting for him.

If you find out that the flight is delayed, try to inform the driver or managers about it. Be sure to include your order number and estimated delay/arrival time.